Your cart is currently empty!
At Pacific Aroma, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website and services.
1. Information We Collect
When you visit or make a purchase from Pacific Aroma, we may collect the following types of information:
• Personal Information: Includes your name, email address, phone number, shipping address, billing address, and payment details (such as credit card information).
• Order Information: Details about the products you purchase, including transaction history.
• Device Information: Data related to the device you’re using, including your IP address, browser type, and operating system.
• Cookies and Tracking: We may collect information through cookies and other tracking technologies to improve your browsing experience and analyze website traffic.
2. How We Use Your Information
We use the information collected from you for the following purposes:
• Order Processing: To fulfill orders, process payments, and ship products.
• Customer Support: To provide customer service, handle returns, and respond to inquiries.
• Marketing: To send you promotional offers, newsletters, and updates about new products or services, if you have opted in.
• Site Improvement: To analyze website traffic, enhance the user experience, and improve our services.
• Fraud Prevention: To prevent and address fraud, breaches, or any other illegal activities.
3. How We Protect Your Information
• Data Encryption: Your personal and payment information is protected using industry-standard encryption (SSL) during transactions.
• Secure Storage: We store your data on secure servers and restrict access to authorized personnel only.
• Third-Party Services: We use trusted third-party service providers for payment processing and shipping. These providers comply with data protection standards and only use your information for the purposes specified by us.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
• Service Providers: Third-party companies we use to assist with fulfilling orders, processing payments, and delivering services (e.g., shipping companies, payment processors).
• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or in response to valid legal requests.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and gather information about site usage. Cookies allow us to:
• Recognize you when you return to our website.
• Store items in your shopping cart.
• Personalize your shopping experience.
You can control cookies by adjusting your browser settings, but disabling cookies may limit some features of our website.
6. Your Rights
You have the following rights regarding your personal information:
• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request to correct or update any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal data, subject to certain legal or operational requirements.
• Marketing Preferences: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at:
Pacific Aroma Customer Support
We are committed to ensuring your privacy is protected while you enjoy our services.